Frequently Asked questions

Here are answers to some common questions concerning Scribe. When faced with an issue, please refer to this document whenever possible. Note that some of these questions concern Scribe’s use throughout an organization.
Don’t see your question? Contact us, and let’s get you squared away.

Why Scribe?

Before Scribe, print-disabled individuals faced barriers in accessing online documents. Scanned documents often remained inaccessible, and new formats didn’t cater to assistive technologies. Scribe, with its Augmented Document Remediation (ADR) technology, eliminates these challenges.
Previously, document remediation was a costly, labor-intensive process, requiring human translation, tagging, and testing. Scribe’s ADR technology makes this unnecessary for most documents, saving time and money.
Many organizations struggle to make their entire document library accessible. Ignoring the issue can lead to expensive litigation. Scribe swiftly provides high-quality, cost-effective accessible documents without human intervention.
With Scribe, 100% of your documents are accessible 100% of the time, meeting the needs of print-disabled individuals Find out if Scribe is for your organization, here. Or reach out to us via our contact page.

What is the unique gap Scribe fills in?

Not every document requires costly human remediation for print-disabled access. Scribe bridges the gap for documents like invoices, financial statements, and more, which often remain inaccessible due to high costs. There is a shortage of certified human document remediators, creating a backlog of inaccessible documents.
Scribe’s ADR technology reduces this backlog, providing nearly instant access for print-disabled individuals. For documents requiring human remediation, Scribe offers a cost-effective solution, providing certified remediated documents for under $10 per page.

What is Augmented Document Remediation?

Scribe’s Augmented Document Remediation combines automated efficiency with human expertise to tackle complex documents. Our proprietary pipeline blends machine learning and heuristics to significantly reduce the need for manual intervention. When human remediation is necessary, it’s focused on refining output, creating a powerful solution for a wide range of materials.

Who is Pneuma Solutions, LLC?

Pneuma Solutions stands at the forefront as the leader in cloud-based accessible solutions. Our primary mission is to provide products and services that empower individuals with disabilities by making online information accessible to them.
We specialize in crafting accessible cloud-based tools designed to improve the lives of online users living with disabilities. Our tools are instrumental in assisting schools, municipalities, and businesses worldwide in delivering information that is accessible to people with disabilities.
We take pride in offering information in multiple formats, tailored to the diverse needs of print-disabled individuals, who may be using various operating systems and platforms. Learn more about Pneuma Solutions here.

What organizations benefit from Scribe?

Scribe offers substantial benefits to a wide range of organizations that maintain extensive libraries of printable materials, whether in the public or private sector.
Typically, those who benefit from Scribe’s Augmented Document Remediation (ADR) technology, which ensures documents are accessible to print-disabled individuals, include:

Online Information Providers
Newspapers
Banks
Consumer Electronics Manufacturers
Legal Firms
Educational Facilities
Municipalities
Public Utilities
Law Enforcement Agencies
Not-for-Profit Organizations
Libraries
Insurance Companies
Restaurants
Other Businesses, Both Large and Small

If your organization hosts a substantial volume of documents online and is committed to making this information accessible to individuals with print disabilities, Scribe offers invaluable solutions to meet your needs and objectives.

How do I know Scribe is right for our organization?

If your organization publicly provides documents on its website, it is well-suited to leverage the advantages of Scribe’s Augmented Document Remediation technology.
Moreover, if your organization is concerned about the risk of litigation due to the exclusion of print-disabled individuals from accessing the information you offer to the public, Scribe can be a valuable solution. The good news is that Scribe is available for a completely free trial, allowing you to test it in real-time with access to all its features. There are no obligations attached to this trial. If you are interested, please reach out to us to arrange your free trial. We are eager to provide you with the opportunity to discover how Scribe can benefit your organization.
If you are interested, simply get in touch with us to arrange your free trial. We’ll be happy to give you an opportunity to learn how Scribe will benefit your organization.
You can find out more about Scribe here.

How much can Scribe save my organization?

The potential savings your organization can achieve with Scribe depend on several factors, including the number of documents you currently have online, the volume of documents you plan to provide in the future, and the extent of remediation needed.
It’s important to consider that if your organization doesn’t offer documents in an accessible format, there’s a risk of litigation to consider.
Manual document remediation typically costs between $15 to $20 per page. In contrast, Scribe can generate well-formatted alternative documents for just pennies per page. While we can’t provide an exact dollar amount of savings, the significant cost difference between Scribe and manual document remediation is evident.
With Scribe, you also save valuable time by eliminating the need to upload individual documents for certified human document remediation quotes. Accessibility is achieved in seconds, and if a human-remediated version is necessary, users can easily request one with just a few clicks.
Scribe streamlines the process, allowing you to provide accessible documents seamlessly in the background. To help you make an informed decision, we offer a fully functional trial. Simply click here to initiate your trial and experience the potential savings firsthand.

Do you offer a trial?

Certainly! We offer a comprehensive trial for Scribe, giving you the opportunity to experience its seamless document remediation ability.

The trial, immediately available upon visiting scribeit.io, will allow you to preview the first two pages of any document you send through Scribe. This fully compliant HTML preview will give you a taste of Scribe’s document remediation ability. If you like what you see, you can remediate the document via one of our purchasing options.

If you are an organization interested in acquiring Scribe, please do not hesitate to contact us to arrange a trial to meet your specific needs.

How long is the trial period?

The trial period for Scribe is not constrained by a fixed number of days. Instead, you have the freedom to utilize Scribe to preview as many documents as you desire. The only restriction is an inability to remediate the full document.

Does Scribe produce fully remediated documents?

Scribe is designed to produce highly accurate remediated documents through its unique Augmented Document Remediation technology. As a result, most documents no longer require certified human document remediation.
Print-disabled individuals can promptly access the information they need directly from the accessible documents generated by Scribe, typically in a matter of seconds.
Currently, Scribe’s Augmented Document Remediation technology achieves an average accuracy rate of 96%. Our developers continuously enhance its capabilities and machine learning functions to improve accuracy even further.
Scribe For Documents empowers print-disabled individuals to obtain the information they require precisely when they need it, simplifying their access to content.
If your goal is to achieve a 99% accuracy level with certified human document remediation, we are more than willing to collaborate with your preferred remediation service. Alternatively, you can choose to work with one of our partners to reach this goal for less than $10 per page.
Using a Scribe generated document as the source file for certified human document remediation reduces both cost and processing time.
We invite you to explore the capabilities of Scribe through our free trial.

Why does the remediated .PDF look like the original but all the other formats look different visually?

If you’re wondering why your document looks different after processed by Scribe compared to its original appearance, there’s a straightforward explanation.
Scribe is meticulously designed to optimize every aspect of document display for maximum accessibility and usability, catering to users with various types of print impairments. It empowers users to easily customize font styles, text sizes, and colors, ensuring that the document is presented in a layout that’s easy to read, regardless of the user’s chosen font size. However, when it comes to Scribe’s PDF output, the primary goal is to preserve the original appearance of the document while still meeting accessibility requirements. This approach may make it less user-friendly for individuals with low vision who wish to customize the visual elements.
Scribe’s PDF output aims to provide a single version of your document that is both accessible and identical in appearance to the original. If you encounter a situation where Scribe’s PDF output differs from the original, we consider it a potential issue and kindly request that you inform us about it. We are committed to continuously improving the accuracy and consistency of our PDF output to ensure it aligns closely with the original document.

What do you consider a print disability?

Pneuma Solutions defines a print disability as an individual who is legally or medically documented as unable to effectively read printed material due to various factors, including but not limited to the following:

A visual disability, listed as blind or visually impaired.
A physical disability or injury unable to hold or manipulate printed material.
A cognitive disability due to injury or developmental conditions.
A learning disability which impedes comprehension of printed materials.

Individuals with a print disability typically require the use of adaptive or specialized equipment to access printed or digital materials. This includes individuals who cannot access printed or digital information without the assistance of desktop and mobile devices, screen readers, screen and text magnification software, Braille notetakers, Braille displays or printers, and various other audible, tactile, or digital technologies.

How do print disabled individuals read documents made accessible with Scribe?

Print-disabled individuals employ a variety of technology solutions to access digital information. Scribe ensures that the accessible documents it generates are compatible with a range of assistive technologies, including:

Desktop and mobile devices
Screen readers
Screen and text magnification software
Braille notetakers
Braille displays
Braille printers
And numerous other audible, tactile, or digital technologies

With its diverse array of accessible document choices, Scribe empowers print-disabled individuals to access and consume information using the specific technologies that best suit their needs and preferences.

How many types of accessible formats can Scribe create?

Scribe can currently convert your printable source file into eight different accessible formats in over 140 different languages:

HTML
Tagged PDF
MP3 (via text-to-speech in about a dozen languages).
DAISY (text plus audio)
EPUB
Microsoft Word DOCX
Braille (Grade 1, Grade 2, and Unified English Braille)
Large print

What types of printable source files can Scribe convert?

Scribe can convert a wide array of file types.

HTML
HTM
PDF
DOC
DOCX
RTF
XLS
XLSX
PPT
PPTX
ODT
ODS
ODP
TXT
TIF
GIF
JPG
PNG

Why should I choose Scribe over a certified document remediation service?

Choosing Scribe over a certified document remediation service offers numerous advantages, and it goes beyond the significant cost savings. Here’s why Scribe is a compelling choice:

Efficiency and Cost Savings: Not every document requires costly and labor-intensive human remediation for print-disabled individuals to access information promptly. Scribe’s Augmented Document Remediation technology is highly accurate and efficient, reducing the need for manual remediation and lowering expenses.
Addressing Backlogs: There is a substantial backlog of inaccessible documents globally, and there simply aren’t enough certified human document remediators to handle them all. Scribe plays a crucial role in addressing this backlog, ensuring print-disabled individuals gain swift access to vital information.
Collaboration: Scribe collaborates seamlessly with manual remediation services when necessary. It’s a versatile tool that can complement and enhance the work of certified human document remediators.
Affordable Human Remediation: For cases where full remediation is needed, Scribe provides its own certified Human Remediation Service at a cost of under $10 per page. This offers a cost-effective solution compared to traditional manual remediation.
Accuracy and Speed: Scribe’s Augmented Document Remediation technology is highly accurate and speeds up the remediation process. Print-disabled individuals no longer must wait days or weeks to access information, which improves their user experience.
Budget Savings: By reducing the need for expensive certified human document remediation or litigation costs, Scribe helps organizations save a considerable amount of budget dollars.
Reduced Waiting Times: Print-disabled individuals with legitimate remediation requests benefit from reduced waiting times to access the information they need.
High-Quality Source Documents: Even when 100% remediation is necessary, Scribe aids manual processing by providing high-quality source documents, streamlining the remediation process.

In essence, Scribe offers a win-win solution for organizations and print-disabled individuals. It combines cost-effectiveness, speed, and accuracy to provide accessible documents efficiently and comprehensively, ensuring that everyone benefits from its capabilities.

What if we are requested to provide a fully remediated document?

Scribe’s Augmented Document Remediation (ADR) technology consistently achieves an average accuracy rate of 96%, based on feedback from our users and internal testing. Our commitment to perfection means we are continually enhancing and fine-tuning our ADR technology until we reach the goal of 100% automated document remediation.
However, in situations where certified human document remediation is required, we offer this service for less than $10 per page. This presents a significant budget-saving opportunity, especially when using Scribed documents as the source file. We aim to provide cost-effective solutions that align with your organization’s needs and objectives.

Is Scribe a document remediation product?

Scribe is more than just a document remediation product; it is a fully automated cloud-based remediation service powered by Augmented Document Remediation (ADR) technology. Our automated processes are exceptionally accurate, often eliminating the need for expensive certified human document remediation in most cases. Scribe’s ADR technology consistently achieves an average accuracy rate of 96%, based on feedback from our users and internal testing. We are committed to continuous improvement and are tirelessly working to achieve 100% automated document remediation. In situations where certified human document remediation remains necessary, we offer this service at a cost of under $10 per page. This presents a significant budget-saving opportunity, especially when using Scribed documents as the source file. Scribe is designed to provide efficient and cost-effective solutions for document accessibility needs.

How can we start using Scribe in our organization?

Getting started with Scribe is easy.

Register here.
Once your account is activated, you can upload individual documents from your computer or a URL to the Scribe platform. We can also supply you with a few lines of HTML code you can actually embed in to your website for automation.
Simply upload a file or drop the HTML into your site template, and you’re ready to go.

Is there a lot of setup to get Scribe up and running?

Setting up Scribe is remarkably straightforward, requiring minimal effort, especially if you opt for the cloud-based service. Here’s how it works:

Account Activation: Once your account is activated, the setup process is streamlined.
Integration: It’s as simple as embedding a few lines of code into your website template. Conversions are conducted either remotely from our distributed cloud infrastructure or, if you choose the On-Premises Scribe Server option, on your local network.
Security: Scribe ensures the highest level of encryption for end-to-end security during source document conversions.
Ease of Use: After setup, you can essentially “set it and forget it.” Scribe manages file conversions and offers a range of accessible options for users to download. If a certified human remediated document is required, we handle every step of the process, from user request to document delivery within days—not weeks or months. We keep you informed at every stage with detailed reports.

In summary, Scribe offers a hassle-free setup process, allowing you to focus on providing accessible documents to your users without the complexities of extensive configuration or maintenance.

How soon after set up can we start using Scribe?

You can begin using Scribe immediately after setting up your account and embedding the code into your Content Management System (CMS) or website, which includes links to your printable content. It’s a straightforward process, and once it’s complete, you can offer print-disabled users’ access to all your accessible documents directly from your website, on-demand, without delay.

Are there any on-going maintenance requirements on our end?

There are no ongoing maintenance requirements on your end, provided you opt for the cloud-based service. All application updates and processing are securely conducted remotely from our distributed cloud infrastructure. This means that everything happens off-site, ensuring there is no interruption to your operations or your end-users’ experience.
If you choose the on-premises option, we will collaborate with you to facilitate any necessary updates through your maintenance plan. Regardless of the chosen option, we strive to make the maintenance process as seamless as possible, allowing you to focus on providing accessible documents without the burden of continuous upkeep.

Does Scribe come in just one option?

Scribe offers three distinct options to cater to different organizational needs:

Scribe Cloud Edition: This option provides unlimited use of Scribe to dynamically convert your documents on-demand whenever an end-user requires access.
Scribe On-Premises Edition: Ideal for organizations that need to adhere to stringent security practices such as HIPAA. Scribe operates behind a firewall on your network, utilizing virtual images supplied by us.
Scribe Full Library Conversion: This comprehensive option covers full document processing, whether on-site or cloud-based conversions, for your entire document library. It includes conversion to all eight accessible document formats for a single, all-inclusive price. Once processed, these documents become part of your library, ready for distribution at any time.

Our goal is to provide configurable solutions that seamlessly integrate with your system and ensure information accessibility for print-disabled individuals 100% of the time. While the Scribe Cloud Edition is well-suited for many public-facing situations, we understand that specific requirements may lead you to consider one of our other options. Feel free to contact us at any time, and we’ll be delighted to discuss which option aligns best with your organization’s needs.

Which Scribe option is best for our organization?

The choice of the best Scribe option for your organization depends on your specific requirements and considerations. Here’s a summary of the basic differences between the three available options:

Scribe Cloud Edition: This option is suitable for most public-facing situations. It offers unlimited use of Scribe to dynamically convert documents on-demand. It’s easy to implement and cost-effective.
Scribe On-Premises Edition: Ideal for organizations with strict security and privacy policy requirements, such as those governed by HIPAA. Scribe operates behind a firewall on your network using software provided by us.
Scribe Full Library Conversion: This comprehensive option covers both on-site and cloud-based conversions for your entire document library. It includes processing documents into all eight accessible document formats for a single, all-inclusive price.

Your organization’s unique technical and privacy considerations will guide the choice of the most suitable Scribe option. If you need more detailed information or assistance in making a decision, don’t hesitate to reach out to us. We’re here to help you find the best fit for your needs.

Can you supply me with product datasheets?

Absolutely. Feel free to download and share any or all of the following datasheets:

Can Scribe be used in languages other than English?

Certainly! Scribe is a global solution that supports multiple languages. It can convert documents written in over 140 different languages. This includes the ability to produce audio files with human-sounding text-to-speech in a dozen different languages and braille conversions in more than 30 formats.
It’s important to note that Scribe is not a translation service. Instead, it converts your source document within its original language, maintaining advanced formatting and accessibility features regardless of the language used. If you have any questions about whether your specific language is supported, please feel free to get in touch with us at any time.
Additionally, you can try Scribe For Documents free to see how it handles documents written in your native language, as our trial is fully functional and allows you to explore its capabilities.

What if I have a document in multiple languages?

Certainly! Scribe can handle documents that contain multiple languages. Here’s how it works:

Scribe will not translate from one language to another. It will produce accessible documents according to the original languages in the source document.
In situations where you have a multi-language document and you want all the languages processed in one document, Scribe can handle that. It will create an accessible document that includes all the original languages present in the source document.
If you need dual or multiple languages to parallel each other in the accessible document, Scribe can accommodate this as well. It can ensure that the content in multiple languages is presented in a way that is easy for users to navigate and understand.

Scribe’s flexibility allows it to work with documents that contain multiple languages, helping you provide accessible content to a diverse audience.

Doesn’t Scribe use the same OCR processing as other document processing?

Scribe sets itself apart by using AI and the most advanced and highest-quality OCR (Optical Character Recognition) tools available today. It goes beyond standard OCR processing by incorporating additional graphic cleansing processes that may not be available in your organization’s current workflow.
Scribe is unique in that it utilizes a proprietary technology called Augmented Document Remediation (ADR). ADR is specially designed to format your source document as it was originally meant to be read, providing an accessible output that preserves the document’s intended formatting and structure.
Through machine learning algorithms, Scribe continually improves its performance over time, without the need for manual updates or additional configuration. Properly formatted source files processed by Scribe are readable using various technologies, specifically designed to assist print-disabled individuals.
Scribe’s combination of advanced OCR, graphic cleansing, and ADR technology makes it stand out as a digital document remediation tool that delivers exceptional quality, speed, and a simplified user experience. This unique combination sets Scribe apart from other document processing tools on the market.

What platforms will Scribe work on?

Scribe is a versatile product that can be used on any platform, and it only requires the end-user to have a web browser. Here are some key points:

Scribe is platform-agnostic, making it compatible with a wide range of platforms and systems.
It works seamlessly on any HTML-based platform you use, including Content Management Systems (CMS), Learning Management Systems (LMS), and internal intranets.
Scribe leverages API technology and other technical specifications to ensure smooth integration and accessibility across various platforms.

For more detailed technical information, you can download our datasheets, which provide comprehensive information about how Scribe works and its technical specifications.

What is the difference between Scribe’s ADR and traditional OCR packages?

Scribe utilizes proprietary technology called Augmented Document Remediation (ADR) to transform documents into accessible formats. Here’s a simplified explanation:

Traditional processes typically print documents to a file and attempt optical character recognition (OCR).
Scribe’s ADR technology, on the other hand, goes beyond OCR. It intelligently extracts text from the document and employs a special graphical cleansing process to enhance content clarity.
ADR incorporates machine learning to identify both tagged and untagged elements in the source document. For example, it can recognize headers, lists, tables, and various formatting elements even if they lack explicit tags or font attributes.
Scribe’s machine learning analyzes the content to determine its specific use and format in the source document. Then, it swiftly transforms the content into an accessible document format in just seconds.
Importantly, this entire process is automated, requiring no human intervention.
Scribe also offers the capability for content producers to create custom document profiles or templates. This is particularly useful for documents with repetitive structures, such as invoices or statements, as it ensures consistent and efficient formatting every time.

In essence, Scribe’s ADR technology provides an advanced and automated way to make documents accessible without the need for manual intervention, and it can be further optimized using document templates for specific document types.

How will documents be available to my end-users?

To make documents accessible to your end-users, all they need is a web browser. Here’s how it works:

You will receive a dynamic link from us, which you can embed into your website or content management system.
When your end-users click on this link, they will be presented with eight different accessible formatted document options.
Your end-users can choose the formats that work best for their adaptive equipment, making it easy for them to access the content.
Scribe produces documents that are compatible with various assistive technologies, including screen readers, screen and text magnification software, Braille displays or printers, and other audible, tactile, or digital technologies.

This means that your end-users can access the documents in a format that suits their specific needs and preferences, ensuring a seamless and accessible experience.

Does Scribe handle multiple document types such as invoices, statements, reports, and account summaries?

Certainly, Scribe is versatile and can handle various document types such as invoices, statements, reports, and account summaries.

How long does it take to Scribe a document?

The time it takes to Scribe a document can vary depending on the specific scenario:

On-Demand Conversion (Cloud Service): When using Scribe’s cloud service for on-demand conversion, it takes just a few seconds for end-users to get the information they need with a single click.
Library Conversion (Super Compute Cloud Infrastructure): If you are converting an entire library of documents, the time required will depend on the size of your library. Using Scribe’s Super Compute cloud infrastructure for dynamic conversions, it’s possible to convert thousands of documents in an afternoon or a day.
On-Premises Installations: If you choose an on-premises installation and use your own network resources, the conversion time will depend on the performance of your network. It may take longer compared to the cloud-based Super Compute infrastructure.

In any case, once the document is converted, it will be available to end-users within seconds through a web browser, making it convenient and efficient for them to access the information they need.

How long would it take to get a fully remediated document if we needed one?

The time it takes to get a fully remediated document, if needed, will depend on several factors, including the complexity of the document and the specific requirements for remediation. However, with Scribe’s Augmented Document Remediation (ADR) technology providing a highly accessible starting point, the process can be expedited:

Highly Accessible Starting Point: Scribe’s ADR technology significantly reduces the need for extensive manual remediation. This means that the initial accessibility of the document is quite high.
Certified Document Remediation Team: If certified human document remediation is necessary for documents that require 99% accuracy, such as legal documents or textbooks, Scribe can provide this service. The certified document remediation team will work on the document.
Faster Processing: Thanks to the quality of the starting point provided by Scribe’s ADR technology, the certified document remediation team can process your documents more quickly than the standard time allowance.

The exact time frame for fully remediated documents will depend on the specific document and your organization’s requirements. However, Scribe aims to provide efficient and timely remediation services when necessary.

What is the difference between dynamic and static accessible documents?

The difference between dynamic and static accessible documents lies in how they are generated and stored: Dynamic Accessible Documents:

These documents are converted on demand.
Your source file remains on your network.
When an end-user requests an accessible document, it is dynamically converted from the source file each time.
This approach ensures that the document is always up-to-date and reflects any changes made to the source file.
It is a “just-in-time” conversion process.

Static Accessible Documents:

In this case, your entire library of documents has been converted into accessible formats.
The converted documents, available in multiple formats, reside on your network.
When an end-user requests an accessible version of a document from your website, it is downloaded directly from your library.
These documents are pre-converted and stored for immediate access.
It provides a quicker response to user requests but may require periodic updates if the source documents change.

The choice between dynamic and static accessible documents depends on your organization’s specific needs and preferences for document accessibility delivery.

Wouldn’t I want to pay for converting our library one-time and be done with Scribe?

While converting your entire document library to accessible formats might seem like a one-time solution, it’s important to consider ongoing document creation and changes. Here’s why it’s not recommended to convert your library once and be done with Scribe:

New Documents: As your organization continues to create new documents, they will also need to be made accessible. Converting your library one-time won’t address this ongoing need.
Accessibility on Demand: To address new documents and changes to existing ones, you can utilize Scribe’s dynamic accessibility options like the Scribe Cloud Addition or Scribe On-Premises Addition. These plans allow you to generate accessible documents on-demand as needed.
HIPAA and Security Concerns: If you have concerns about security and need to keep documents behind a firewall and on-site for compliance reasons, you can purchase a package of scribes that do not expire. This ensures that the accessible versions of your documents are available locally for users while maintaining security.

In summary, while converting your library is a valuable step, ongoing document creation and accessibility requirements make it necessary to have dynamic accessibility solutions in place, like those offered by Scribe, to meet the needs of your organization and users.

What about security? Are documents safe to process on the cloud?

Security is a top priority for us at Pneuma Solutions. We have implemented robust security measures to ensure the safety of your documents when processing them in the cloud:

High-Grade Encryption: We utilize the highest end-to-end encryption protocols available. This level of encryption is trusted by banks, medical institutions, and government organizations, ensuring that your documents remain secure throughout the process.
VPN Technology: We employ Virtual Private Network (VPN) technology to establish secure connections for document uploads, processing, and returns to your platform. VPNs add an extra layer of security to protect your data during transmission.

With these security measures in place, you can have confidence that Scribe is committed to safeguarding your documents and sensitive information throughout the processing and delivery process.

Our organization complies with HIPAA and client privacy standards. Is there an option to provide this service in-house?

Certainly! We understand the importance of complying with HIPAA and client privacy standards. To cater to organizations with strict privacy requirements, we offer the Scribe On-Premises Addition or desktop option. This option allows you to:

Restrict Access: You can restrict access to Scribe from the public domain, ensuring that all conversions are performed within your in-house network.
Updates Control: When updates are available, we will notify you. You have the flexibility to choose when to open Port 80 for updates, ensuring that you have control over the process.

By choosing the Scribe For Documents On-Premises Addition or desktop option, you can maintain compliance with HIPAA and other privacy best practices while still benefiting from the accessibility and convenience that Scribe provides for print-disabled individuals or employees. For more detailed technical information, you can download the Scribe datasheets:

Does Pneuma Solutions keep any source or alternative format documents processed by Scribe?

Pneuma Solutions does not retain source or alternative format documents processed by Scribe long-term or permanently. However, we do temporarily cache the encrypted versions for 72 hours as part of our processing service. If you require adjustments to this caching period, you have the option to increase it or have it removed entirely. You can configure this setting in your account settings for your convenience.

###Is Scribe only for blind and visually impaired people?

Scribe is not exclusively for blind and visually impaired individuals. It is designed to assist anyone with a print disability. A print-disabled person is defined as “a person who cannot effectively read print due to a visual, physical, perceptual, developmental, cognitive, or learning disability.” Scribe aims to make information accessible to individuals with various forms of print disabilities, ensuring that a wide range of users can benefit from its services.

Does Scribe help people with dyslexia?

Yes, Scribe can be beneficial for individuals with dyslexia. It offers various formats, including DAISY, Epub, and audio formats, which can assist people with dyslexia in accessing and comprehending content. The DAISY option, for example, allows individuals with dyslexia to listen to the document while following along visually in print, providing them with an alternative way to consume information. The natural-sounding text-to-speech audio format used by Scribe can make content more accessible to individuals with dyslexia by providing them with an alternative way to access and comprehend written information.

Does Pneuma Solutions have experience in print disabled products?

Yes, Pneuma Solutions has a wealth of experience in creating products and services for print-disabled individuals. While the company’s name may be relatively new, its founders, Mike Calvo and Matt Campbell, and a team of experienced developers have a long history of developing solutions for people with print disabilities. Serotek Corporation, another company founded by Mike Calvo and where Matt was the lead developer and CTO, has two decades of experience in this field, demonstrating a strong commitment to serving individuals with print disabilities. You can find out more by going to our About Us page.

How much does Scribe cost?

Click here for information on consumer plans and pricing. Enterprise pricing varies depending on the edition and features that best suit your organization’s needs. Each of the three editions comes with different features and associated pricing structures. Some options are based on a monthly or annual fee for unlimited usage, while others offer a limited number of scribes that do not expire over time. The pricing may also depend on whether you need dynamic or static document processing.
Moreover, Pneuma Solutions offers configurable pricing to meet your specific requirements. Discounts may be available for multiple domains and not-for-profit organizations. To get precise pricing details tailored to your organization, it’s recommended to contact Pneuma Solutions directly.

Is there a discount for more than one domain?

Yes, Pneuma Solutions does offer a discount for multiple domains. When you discuss your organization’s needs with a representative, be sure to mention the number of domains you’d like to include, as your discount quote may depend on the specific number of domains you want to incorporate.

How are Scribe updates delivered?

Scribe updates are delivered automatically if you use Scribe For Documents on Pneuma Solutions’ distributed cloud infrastructure. We handle all the updates for you.
If you choose an option where Pneuma Solutions supplies you with Scribe’s conversion software, you can download it, or we can arrange to send it to you if your organization follows industry best practices and has a firewall. Regardless of the delivery method, they ensure that your maintenance plan allows you to receive the latest advances and features that Scribe offers.
You can find more information about this in the downloadable Scribe datasheets:

Does Pneuma Solutions offer support?

Yes, Pneuma Solutions offers email support to your team at any time. However, Scribe is designed to require very little support. If you choose dynamic conversion options using our distributed cloud infrastructure, all maintenance is handled on our end. The only thing residing on your network is a small snippet of HTML code.
Scribe is designed to be user-friendly and require minimal support from your end. We are available to assist with document profiling and configuration settings to get you up and running smoothly. If you opt for the Scribe On-Premises Addition, you will also have direct email access to one of our developers for server configuration and setup.

So, what gives? Where does Scribe currently have some limitations?

Scribe’s Augmented Document Remediation technology is designed to transform inaccessible printed material into highly accurate and usable document formats. However, like any technology, it does have some limitations as it continues to learn and improve its capabilities. Here are the known limitations of Scribe:

Images without alternate tags:
- Scribe automatically adds descriptions to images that lack alternate text tags.
- The automatically generated descriptions may not always be perfect or may be generic, depending on the complexity of the image.
Multilingual documents:
- Scribe attempts to detect the language of each text block in the document.
- Language detection may sometimes be incorrect, especially for very short text blocks.
- Scribe does not perform fine-grained language detection within a single paragraph containing multiple languages.
Uncommon typographical conventions:
- Scribe attempts to tag all document headings for efficient navigation with assistive technology.
- In cases where the document formatting deviates significantly from common conventions, Scribe may report heading text as a false positive or miss a heading.
Complex tables:
- Scribe aims to tag all document tables, but in complex page layouts, some tables may be missed or incorrectly tagged.
- It may not accurately detect header cells, cells spanning multiple columns or rows, or properly distinguish between cells in complex tables.
Running OCR on scanned documents:
- When Scribe needs to perform optical character recognition (OCR) on a scanned document, the OCR results may not be perfect, with an accuracy rate of about 95% as of the last update.
Visual format preservation:
- Scribe’s primary goal is to make content accessible to print-disabled users, and it may sacrifice formatting accuracy in some cases.
- While it preserves font sizes, colors, indentation, and text justification, it does not retain finer details of page layout, such as margins, vertical spacing, headers, footers, or page breaks.

It’s important to note that Scribe’s focus is on accessibility and providing information to print-disabled individuals efficiently. For preserving the original formatting, it’s recommended to keep the original document version alongside the accessible versions generated by Scribe, as Scribe may not perfectly preserve all visual formatting details.

What is the advantage of Scribe’s digital remediation?

Scribe harnesses the power of machine learning technology. Alongside its remarkable speed and cost-effective conversion model, it continually enhances its accuracy with each use.
Should you encounter the situations mentioned above, consider revisiting Scribe later. You may be pleasantly surprised as it continues to evolve and improve.
At Pneuma Solutions, our unwavering commitment is to attain 100% accurate digital document remediation. While we work tirelessly towards this goal, we’ve made 100% certified human document remediation just one click away when necessary.
Our mission is crystal clear: To ensure that print-disabled individuals have 100% access to the information they need, 100% of the time.

Does Scribe convert math, Nemeth Code, or music notation?

As you’ve discovered in this FAQ, Scribe is a highly potent and rapid digital document remediation tool. However, there is a current limitation in digital remediation technology when it comes to accurately processing mathematical equations, music scores, tablature notation, or any form of music notation in Braille or print.
The intricacies of these formats, including special characters and the unique nature of their composition, have not yet been fully integrated into OCR and machine learning technology. However, it’s essential to note that this doesn’t rule out the possibility of such capabilities in the future.
For now, we encourage you to explore our certified human document remediation options to determine if they can address your specific needs.

We are a small website or not-for-profit organization, do you offer any special pricing?

Yes, we do offer discounts for small businesses or not-for-profit organizations.
Please call 305-720-3639 to arrange a time to consult with one of our team members to see how we can get you the best price for Scribe.

What if I have more questions?

Feel free to download a copy of the Scribe datasheets:

You can contact us here anytime or call us at 305-720-3639. We are happy to answer any questions you have regarding which option fits your need, pricing, or anything related to how Scribe can benefit your organization. You can also find out more here.

Scribe for Documents